Oriana — Terms of Service

Version 2026-09-09.1 · Effective 9 September 2026

⚠ THIS DOCUMENT HAS NOT BEEN REVIEWED BY A LAWYER.

It describes accurately how the software actually behaves — the revenue split, how Pollen moves, what the Ledger records, what we can and cannot remove. That factual grounding is the part counsel cannot supply without being told. The binding wording is a lawyer's work and this is not it. Several sections below touch questions that are genuinely unresolved for this product — in particular whether Pollen is a financial product under Australian law, and what licensing follows. See TerracareVault/Ecosystem/Legal-Requirements-Ecosystem.md §2 and §3.

Do not publish this as final until counsel has reviewed it.

1. Agreement

These Terms are between you and S.O.F.I.E Systems (ABN 62 123 808 678), trading as SOFIELabs ("we", "us"), operator of Oriana and the TerraCare ecosystem. By creating an account you agree to them and to our Privacy Policy.

If you do not agree, do not use Oriana.

2. Who may use Oriana

• You must be at least 18 years old. We verify your date of birth at registration and refuse younger accounts. This is a stricter bar than Australia's social-media minimum age of 16 — the 18+ requirement is our own.
• Oriana is launching in Australia and New Zealand first. Registration is currently limited to these countries — we check the country you select and the country of your connection at sign-up. We will open to more countries over time.
• You must provide accurate registration details.
• One person, one account. You are responsible for everything done through your account and for keeping your password secure.
• If we close your account for breaching these Terms, you may not open another.

3. Your content stays yours

You own what you create. Posting to Oriana does not transfer ownership.

You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, adapt for format and display your content, for the sole purpose of operating and promoting Oriana. That licence ends when you delete the content or close your account, except where:

• it has already been shared or downloaded by other people, or
• it has been published to IPFS, a distributed network we cannot fully recall (see the Privacy Policy, section 9), or
• we must retain it to comply with the law or to resolve a dispute.

You confirm you have the rights to everything you post, including any music or footage you did not create yourself.

4. What you may not do

You must not:

• post material that is illegal, or that sexualises or endangers children in any way
• harass, bully, threaten, stalk or incite violence against anyone
• post someone else's private information, or impersonate another person
• post content you do not have the rights to
• attempt to manipulate Pollen, the referral system, or any reward — including creating accounts for that purpose (see section 7)
• probe, scrape, reverse-engineer or attack the service or the systems it depends on
• use Oriana to launder money or to evade sanctions or financial reporting obligations

We may remove content and suspend or close accounts that break these rules. Where we can, we will tell you why.

5. Reporting and safety

Every video, comment and profile can be reported in the app. We review reports and act on them.

We comply with the Online Safety Act 2021 (Cth) and cooperate with the eSafety Commissioner. Material depicting child sexual abuse is reported to the relevant authorities without exception.

6. Pollen, and how money works here

6.1 The two kinds of Pollen

• Earned Pollen — from creating, engagement, marketplace sales, gifts you receive and referral rewards. Spendable in the marketplace and transferable.
• Gift Pollen — purchased with real money and used only to send gifts to creators.

6.2 The split

When value moves through the ecosystem, it is divided by a fixed, published rule:

60% creator · 15% conservation and new worldly projects · 10% partners · 6% founder · 5% running costs · 4% founding testers.

Advertising revenue is divided by the same rule with the creator's share removed and the remainder scaled up proportionally, because a sponsored video is the advertiser's own content.

This split is enforced in code and recorded on the TerraCare Ledger. It is not a discretionary policy we apply case by case.

6.3 What Pollen is not

Pollen is not legal tender, and it is not a bank deposit. It is not covered by the Financial Claims Scheme or any government guarantee. Its value is not fixed to any currency and may change.

⚠ UNRESOLVED, AND STATED HONESTLY. Whether Pollen constitutes a financial product, stored value, a non-cash payment facility or a crypto asset under Australian law — and what licensing that requires — has not yet been determined by counsel. This is an open question at the top of our legal work, not an oversight. These Terms will be updated when it is answered, and the answer may change how Pollen works.

6.4 Payments and payouts

• Card payments are processed by Stripe. We never see or store your card number.
• Creator payouts go through Stripe Connect and require you to complete Stripe's identity verification first.
• Transfers above regulatory thresholds are logged as required under Australian AML/CTF law.

6.5 Refunds

Purchases of Gift Pollen are generally final once the Pollen is credited. Nothing in these Terms excludes, restricts or modifies your rights under the Australian Consumer Law, including the consumer guarantees, which cannot be contracted out of.

If something goes wrong with a purchase, contact info@sofiesystems.org.

7. Referrals

You earn a reward when someone you invite posts for the first time — not when they sign up.

You must not create accounts, or arrange for accounts to be created, in order to collect referral rewards. We cap the number of rewarded referrals per account and we reverse rewards obtained by manipulation. Persistent abuse means account closure.

8. The marketplace

Marketplace transactions are between buyer and seller. We provide the platform and the settlement rail; we are not the seller and we do not warrant listed goods or services.

Sellers are responsible for describing what they sell accurately, delivering it, and meeting their obligations under the Australian Consumer Law and their own tax position.

9. Advertising

Businesses can pay to promote content in Oriana. Sponsored content is labelled as such.

We review advertisements before they run and may decline any of them. If we decline after payment, we refund it.

10. Closing your account

You may close your account at any time. When you do, we delete your personal information as described in the Privacy Policy — with the limits in section 9 of that policy, which you should read. Financial entries on the Ledger and the blockchain are permanent and survive account closure.

We may suspend or close your account if you breach these Terms, if we are required to by law, or if we stop operating Oriana. Where practical we will give notice and a way to retrieve your content.

11. The service as it is

Oriana is provided as is. We do not promise it will be uninterrupted, error-free, or that content will always be available. Features change.

Nothing in these Terms excludes, restricts or modifies the consumer guarantees under the Australian Consumer Law. Where we are permitted to limit liability, we limit it to resupplying the service or paying the cost of having it resupplied. Otherwise our liability is limited to the extent the law allows, and we are not liable for indirect or consequential loss.

12. Disputes

If something goes wrong, contact us first at info@sofiesystems.org — most things are resolved that way. These Terms are governed by the laws of Australia, and the courts of Australia have jurisdiction.

13. Changes to these Terms

We publish a new version with a new version number and effective date when we change these Terms.

Significant changes are put to you in the app for acceptance rather than binding you quietly. The version you accepted, and when, is recorded against your account. Continuing to use Oriana after accepting means you agree to the new version.

14. Contact

S.O.F.I.E Systems — info@sofiesystems.org

This document describes Oriana as at version 2026-09-09.1. It has not yet been reviewed by a lawyer and must be before launch.